Just thought I’d touch base and let you know how impressed me and Donna have been with you and your service team. Let’s face it the van has spent a bit of time with you having repairs done (stuff that I think Universal should have picked up on but that’s another conversation). I’m in the sales/customer service game and know it’s challenging at times balancing everything. So hats off to you and your team and we really appreciate you doing everything in as timely a manner as possible and letting us know what’s happening.
So hopefully this latest is the last warranty job and it’s just regular services from now on.
Talk soon,
Mark Harris
