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Hi Shane,

Just wanted to say a big "thanks" for all your help during the purchase of our caravan.From the moment we walked onto your premises on the Monday of the Brisbane Caravan Show, to the time we hooked up the van and drove away, your knowledge, advice and suggestions were brilliant.Considering we had no idea of what we wanted, apart from a couple of "must-have" inclusions, you interpreted our needs/wants and showed us some caravans that fitted the bill. All we really had to do was choose the one we liked best. Your patience in explaining everything to a couple of novice caravanners was certainly commendable.

Would you also pass on our thanks to the great guy who did the handover (I think his name was Ken???). He was also knowledgeable and patient too, and made everything seem easy.

Also for your information the gentleman from 'The Leather Doctor', Ray Tumanuvao, did a brilliant job on the small repair to the kitchen cabinet, so thanks Shane for organising that.

Everyone at Brisbane RVs Burpengary was great, and helped to make the whole caravan purchase a pleasurable experience.

Thanks again, to you and everyone else involved.

Best Regards,
Jacqui and Phil Clarke


Hi Shane,

Just thought Iíd touch base and let you know how impressed me and Donna have been with you and your service team. Letís face it the van has spent a bit of time with you having repairs done (stuff that I think Universal should have picked up on but thatís another conversation). Iím in the sales/customer service game and know itís challenging at times balancing everything. So hats off to you and your team Ė we really appreciate you doing everything in as timely a manner as possible and letting us know whatís happening.

So hopefully this latest is the last warranty job and itís just regular services from now on.

Talk soon,
Mark Harris


Hi Shane,

Since taking delivery of my Universal Crystal River earlier this year at Brisbane RV I have been extremely impressed by the service that you personally and Brisbane RV have supplied to me. The Caravan has performed very well, the small initial problems that occurred with the Slide-out were fixed with the help of yourself and Universal and I have had no further problems.

The other small problems the occurred were solved by Thetford and Aussie Traveler. When I first took delivery of my Caravan at Burpengary I found the staff at Brisbane RV to be very helpful and professional. I hope to be able to do further business in the future.

Kind Regards,
Kevin Broxam


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